Announcement

Collapse
No announcement yet.

Failed to run new version

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • andyk
    replied
    I keep getting emails telling me that I should install version 6.6
    I see no point in updating if the new version does not offer any benefit. I have been burnt too many times in the past.

    Leave a comment:


  • G4NVB
    replied
    Originally posted by LA7NO View Post
    I got help from HRD support, so now everything is working OK, for both my friend and myself.
    Thanks. :-)

    73,

    Per-Tore / LA7NO
    Pleased to hear you and your friend were sorted.

    Leave a comment:


  • LA7NO
    replied
    I got help from HRD support, so now everything is working OK, for both my friend and myself.
    Thanks. :-)

    73,

    Per-Tore / LA7NO

    Leave a comment:


  • G4NVB
    replied
    Originally posted by LA7NO View Post

    So far, it surely looks like that for my friend LA4EI.

    73,

    P-T
    All registered users are entitled to the latest update. Send an email explaining your issues to sales@hrdsoftwarellc.com they will sort it for you and your friend.

    Leave a comment:


  • LA7NO
    replied
    Originally posted by G4NVB View Post

    Are you saying you need a valid support agreement to update?
    So far, it surely looks like that for my friend LA4EI.

    73,

    P-T

    Leave a comment:


  • G4NVB
    replied
    Originally posted by W3RJW View Post
    You did not get the e-mails because your support agreement is not up to date ...
    Are you saying you need a valid support agreement to update to Ver 6.6?
    Last edited by G4NVB; 07-02-19, 15:31.

    Leave a comment:


  • W3RJW
    replied
    OM,

    There are no benefits to updating to 6.6 at this moment ..... 6.6 at this point in time ONLY contains execution of the new license server .... Your friends Key did not work on your machine for obvious reasons .. You did not get the e-mails because your support agreement is not up to date ... Wait a while for things to settle down and if you still think you are entitled to an update, contact HRD sales ....

    Leave a comment:


  • G4NVB
    replied
    Originally posted by LA7NO View Post
    I never got those emails.
    HRD LLC Newsletter states:

    NO KEY?

    If you did not receive your replacement key via email yesterday, there are predictable reasons for this. Some customers used Express Checkout for their purchase. Some have changed email addresses. Some have unsubscribed to newsletters (which will block any emails before they're sent from our outbound server).

    Please check junk folders and any other folders in your inbox to be sure that messages from hrdsoftwarellc.com are not being blocked.

    If you did not get the replacement key by now, please send an email to sales@hrdsoftwarellc.com and the sales team will research this and email you back. Due to the amount of time required to research these, we strongly recommend that you avoid calling us for this purpose.

    Originally posted by LA7NO View Post
    Does this mean that we can not update to the latest version without buying a new license?
    No, you won't have to purchase a new licence if you are an existing user.

    Leave a comment:


  • LA7NO
    replied
    I never got those emails.

    However, my friend did get them, including a key.
    We used that key, but the program just exited since it found the key not valid. Probably because it was expired.

    Does this mean that we can not update to the latest version without buying a new license?
    With my old licesne, I have updated the program several times.

    Leave a comment:


  • G4NVB
    replied
    Originally posted by LA7NO View Post
    Hello,

    I was attempting to update from Ver 6.5 to latest Ver 6.6.
    The license server did not recognize my license, and the program exits.
    I used the license key I got when buying the program in 2017.
    You need to read the Emails 1, 2 & 3 that were sent out to users. Your 2017 Key will not work.

    Leave a comment:


  • LA7NO
    replied
    A friend of mine got a similar problem.
    The license server did recognize his license, and classified it as "Permanent".
    However, when pressing OK, the program told him the license was expired, and the exited.
    So he is also unable to use the new version.

    Leave a comment:


  • LA7NO
    started a topic Failed to run new version

    Failed to run new version

    Hello,

    I was attempting to update from Ver 6.5 to latest Ver 6.6.
    The license server did not recognize my license, and the program exits.
    I used the license key I got when buying the program in 2017.
    I know that the support has expired, but I should be still be able to use the program.

    What did I do wrong?

    73,

    Per-Tore / LA7NO
Working...
X