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Problems installing software key

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  • Problems installing software key

    I recently had an issue with my laptop and needed to reinstall HRD. I installed the latest version from their website but of course didn't have my key. I contacted them and provided my receipt from when I bought it. They gave me a new key to use and I loaded it as they instructed. The problem is the software still says it is only a trial version and expires in about a week. The new key that I typed in does not show up in the list of keys. I tried this several times and finally uninstalled HRD and reinstalled again with the same results. The last communications I had with them was I could pay again and customer support would try to help me. I really don't want to pay again for something that may not work.

    Any ideas?

    Thanks and 73
    Tim KB2MFS