Good Evening Everyone,
I was directed here by HRD tech support. I am new here. Any help would be greatly appreciated.
I purchased HRD Dec 2015 and have not had any update install issues until currently. I currently do not have annual tech support however I am no longer able to install the updated versions past 6.4.0.840. Once I reach the Microsoft Access 2007 runtime uninstall window and I proceed on, I get an error that states the client software version is out of sync. I then get a final error window that pops up and states that it is unable to uninstall old version and to manually uninstall it and reinstall. My reason for writing you is that I don't want to manually uninstall HRD and have to reconfigure the entire program. I intend to possibly purchase a year of support in 2019 for feature upgrades however I would still like to be able to install regular updates since I had not a problem until my current version. Any help would be greatly appreciated. Thanks for your consideration.
I am running win7 64bit
Corey Holstine KE8BYM
I was directed here by HRD tech support. I am new here. Any help would be greatly appreciated.
I purchased HRD Dec 2015 and have not had any update install issues until currently. I currently do not have annual tech support however I am no longer able to install the updated versions past 6.4.0.840. Once I reach the Microsoft Access 2007 runtime uninstall window and I proceed on, I get an error that states the client software version is out of sync. I then get a final error window that pops up and states that it is unable to uninstall old version and to manually uninstall it and reinstall. My reason for writing you is that I don't want to manually uninstall HRD and have to reconfigure the entire program. I intend to possibly purchase a year of support in 2019 for feature upgrades however I would still like to be able to install regular updates since I had not a problem until my current version. Any help would be greatly appreciated. Thanks for your consideration.
I am running win7 64bit
Corey Holstine KE8BYM
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