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  • License manager difficulty

    I paid for another year of HRD support for 2018. I am using HRD version 787. However when I try to enter the new activation code and my call in the license manager, nothing happens. I later tried it on another computer that I occasionally use that is running HRD version 780 and it showed my updated license. Why won't it show the updated license date on the current787 version? Both computers are running Windows 10.

  • #2
    Originally posted by Dennylxs View Post
    I paid for another year of HRD support for 2018. I am using HRD version 787. However when I try to enter the new activation code and my call in the license manager, nothing happens. I later tried it on another computer that I occasionally use that is running HRD version 780 and it showed my updated license. Why won't it show the updated license date on the current787 version? Both computers are running Windows 10.
    Dennylxs ?? Call, Name ?

    Call or e-mail HRD sales .... they are the only ones that can help you .....
    Ron, W3RJW

    HRD v6.6.0.236
    Acer Aspire XC600, Intel Pentium Dual Core 2.9GHz, 8 GB Memory, 64-bit OS, Windows 8.1,
    Access Data Base
    FTdx-5000+Timewave Navigator Interface/FTdx-3000+SignaLink USB Interface, .. WSJT-X v2.1.0, JTAlertX v2.13.10, HRD v6.6.0.236

    Comment


    • #3
      Yep name and part of my call. I called HRD support and got voice mail and no response.

      Comment


      • #4
        Denny,

        Your call came in yesterday just after 4pm ET (01/03/2018 4:08 PM). The ticket was assigned to Kevin on 01/03/2018 at 10:47 PM (ie. after hours yesterday).

        Kevin will be with you shortly.

        Mike, WA9PIE
        Mike, WA9PIE

        _ . _ . _ _ . _
        Ham since 1974 (WN9PIE)

        DXCC
        Honor Roll (332/340 Mixed)
        9BDXCC (160, 80, 40, 30, 20, 17, 15, 12, 10)
        Challenge (1,696), CW (305), Phone (286)
        [Granted are the only ones I count]

        DX CQ
        CW Honor Roll (289)
        SSB Honor Roll (275)

        CQ WAZ
        Mixed, SSB, CW, 5BWAZ

        CQ DX Field
        Mixed Honor Roll (176)
        CW (106), SSB (108), Digital (50)

        CQ WPX
        Mixed Honor Roll (953)
        CW (562)
        SSB (569)

        Fixed Station:
        Yaesu FTdx5000MP, Yaesu Quadra System, microKEYER II
        Icom IC-910

        Mobile Station:
        Yaesu FT-857D and Digikeyer II

        Comment


        • #5
          Thanks! I checked my license manager just now and indeed it show my current updated license. When I last tried to enter my activation key with just HRD Rig control running, it paused, then spit out an error. So Kevin must have fixed the issue because it appears OK now.

          Comment


          • #6
            More likely it was some sort of intermittent connectivity issue. I don't think Kevin changed anything. I'll close your ticket.

            Mike, WA9PIE
            Mike, WA9PIE

            _ . _ . _ _ . _
            Ham since 1974 (WN9PIE)

            DXCC
            Honor Roll (332/340 Mixed)
            9BDXCC (160, 80, 40, 30, 20, 17, 15, 12, 10)
            Challenge (1,696), CW (305), Phone (286)
            [Granted are the only ones I count]

            DX CQ
            CW Honor Roll (289)
            SSB Honor Roll (275)

            CQ WAZ
            Mixed, SSB, CW, 5BWAZ

            CQ DX Field
            Mixed Honor Roll (176)
            CW (106), SSB (108), Digital (50)

            CQ WPX
            Mixed Honor Roll (953)
            CW (562)
            SSB (569)

            Fixed Station:
            Yaesu FTdx5000MP, Yaesu Quadra System, microKEYER II
            Icom IC-910

            Mobile Station:
            Yaesu FT-857D and Digikeyer II

            Comment

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